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Returns & Refund

14 Days Returns Policy

For any reason should you wish to return you item(s), you have 14 days upon receiving the item(s) to return your order. All Personalised items cannot be returned unless deemed to have a genuine fault of manufacturer. Please contact tmg-safety.com's Customer Service to initiate the return. 

Term & Conditions: 

1. All Personalised items (Eg: Nameset printing & Badges) cannot be returned unless deemed to have a genuine fault of manufacturer.

2. Return process must be initiated within 14 days of order receipt.All returned goods for exchange will be inspected by tmg-safety.com

3. We will not hold any responsibility of exchange returned goods are washed, altered, removed from original packaging, or worn. Excahnge can only be done if the item(s) are in its original condition - Free of perfume smell, non-altered, price tag/ original packaging intact. 

4. All Clearance and Promotion Items are Non-Returnable and Non-Exchangeable.

5. Exchange of size: Due to all the items are pre ordered from overseas, we can only provide size exchange under below circumstances:
  - Size exchange service can only be provided if the product has the size you would like to change.
  - We will first place the return stock under stock on hand album and after the existing goods being sold off, we will then re-order the correct size for buyer. Please take note that this will take some time.
   - All postage fees will be borne by the customers for exchange of sizing. tmg-safety.com will only bear postage for defected goods/wrong items.                                                                                      

6. Returned products are inspected by our Quality Control Department. If there is any damage to the product as a result of a manufacturing defect or deviation from factory specifications, we undertake to fully refund the cost of any defective products.

7. If the defect in the product was caused by reasons other than materials quality or assembly process, the original product will be returned to you. We do not refund products:
  - Obtained from a source other than tmg-safety.com
  - Damaged by abuse or negligence (exposure to chemicals, caustic substances, open flame, high heat, sharp object, etc.)
  - Damaged by misuse or activities other than the intended purpos                                                                                                                                              

8. You are responsible for all goods sent until they arrive at our warehouse, and agree to assume the costs associated with returning your purchased item(s) to us. Please ensure to package the goods well to prevent damage. We strongly recommend that you use a reliable courier service with parcel tracking services

9. The length of time your return is in transit is beyond our control, although once we do receive your return we will process your request as quickly as possible. We therefore require you to allow us at least 14 days to receive and process your return.

10. We will refund full purchase price by points of the relevant product(s) returned to us. Refunds will be given in the same form as the payment for the original purchase by bonus points.

11. For all return & exchange items, kindly ensure your RETURN SLIP is stated clearly inside the parcel. If you are exchanging the item , please note that we do charge RM10 HANDLING FEES FOR EACH ITEM(S). As such, kindly ensure to include the appropriate amount for handling fees together with the parcel. For example, if you would like to return 2 items and exchange from S size to M size, we will charge RM20 for that, therefore please ensure the handling fees is sent together with the parcel in CASH FORM.
 

Please ensure that the Return Slip is included in the parcel, and that the item(s) have not been worn and are in their original packaging. The item(s) must be returned to our returns address within 14 days upon receiving the item(s):

TMG Pyramid Sdn Bhd
15, Jalan Bayan, Taman Bunga Raya,
81750, Masai, Johor, Malaysia.

Once Quality Control has inspected the returned item(s), we will aim to process your return within 14 business days.

Should you have any further enquiries, please feel free to contact Customer Service at +607-255 1021 or email to e.sales@tmg-safety.com

 

Copyright © TMG Pyramid Sdn. Bhd.